So here’s the boring techy bit.
But in this day and age a prerequisite in order that you have all the nitty gritty bits of information at hand should you wish to read it.
Make your self a nice cup of tea and even a piece of cake to help you read through the rhubarb rhubarb.
Just make sure you don’t get sticky cream all over your screen.
When you book your accommodation you enter into a legally binding contract to the conditions set out below. It is in your own interest to read them carefully.
Vehicles
Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss from or damage to any vehicle from any cause whatsoever, other than the negligence of ourselves or our employees.
Lost Keys
The cost of replacing keys lost by Guests is charged at £25 each.
Free Wi Fi
Guests are welcome to use the free wireless broadband service we provide, but we will not be held responsible for any loss of service or damage to guest computer data.
Our Liability
We cannot accept liability for any damage, expense, injury, death, or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than the proven negligence of ourselves or our employees. This clause does not attempt to exclude negligence or breach of statutory duty.
Disorderly Behaviour
Subject to the owner’s discretion, 17 Burgate reserves the right to refuse check-in, or ask guests to leave without refund or explanation if guests are found to act inappropriately e.g. if you are drunk or acting in a way that causes a nuisance, disturbance, puts others at risk, rude or threatening behaviour to staff or guests.
Guests Liability
Guests are jointly and severally liable for the cost of any damage caused by anyone or to anyone in their party during their stay at 17 Burgate or whilst in its grounds. All children and pets must be supervised at all times. Use of our facilities are at the guests, own risk and we shall not be held liable for personal injury. Care should be taken whilst walking in the building, grounds and using steps to the back door.
Guests using the bar can only consume drinks and alcohol purchased from 17 Burgate.
Privacy Policy
17 Burgate is committed to protecting your privacy. The use of our website and the confidentiality of any personal and transactional information is protected to the highest standards. Any personal information which you provide to us or which is available to us from which we can identify you is held in accordance with The Data protection Act 2018 and will be used for the following
* Processing payments via Worldpay and amending your booking directly or via our booking supplier which is Free2Book booking system
*To supply web content to you
*To administer this website
*To take online payment directly or via our booking provider Free2Book
*To notify you by email of products, promotions, special offers and services that may be of interest and benefit to you.
*To notify the police/authorities in the event of any suspicious activity
We hope that you occasionally enjoy hearing from us regarding our updates and upcoming events. We are asking all our guests and friends to provide consent to continue to receive our news, invitations & special offers.
If you choose to opt-out, you will be removed from our mailing list and will no longer receive our updates. To opt-out, kindly reply to our email with a simple ‘UNSUBSCRIBE’ . You can change your mind at any time by simply contacting us on info@17burgate.co.uk.
Any personal information which you provide to us or which is available to us from which we can identify you is held in accordance with the Data Protection Act 2018
Smoking Policy
17 Burgate is a non-smoking establishment. Smoking is not permitted in the building or grounds. An additional charge for deep cleaning of a bedroom may be charged and may increase if redecoration or replacement is necessary including any cost incurred through loss of use and business.
Valuables
Guests should take adequate precautions for their own vehicles and belongings at 17 Burgate B&B as we cannot be held responsible. Valuable items can be locked away upon request. Items that we understand to be of value left behind by guests can be kept in storage for no longer than 1 month. We are happy to return items back to guests; this will be subject to a minimum £5 postage fee.
Children
Children over 12 years of age are welcome at 17 Burgate and MUST be accompanied by an adult.
Third Party Links
We have placed links on this website to other websites which you may wish to visit. 17 Burgate does not review or endorse those websites and has no control over their content. Therefore we can accept no liability if you visit those websites.
Payment Method
Payments accepted are Cash, Debit or Credit cards, Visa debit/ Delta, Visa Credit, Maestro/ Switch, MasterCard & Direct Bank Transfer. We do not accept Cheques, American Express & Diners card.
Check In / Check out.
Guests are asked to check in between 4.00pm and 6.00pm on arrival. Guests are asked to vacate their rooms by 10.00am on day of departure. Please let us know in advance if you would like to make alternative arrangements. We are usually available until late morning, late evening and most evenings, but we may have pressing duties at other times.
Cancellation Policy
This is only applicable for direct bookings made on or after 26th June 2020
Reservations cancelled within 14 days of arrival will be charged the full amount.
Cancellations of 14 day or more before the arrival date will incur no further charge, however any deposits paid will be non refundable.
Free cancellation on bookings of 28 days or more notice given from arrival date, subject to a £16 administration charge. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
All cancellations must be confirmed in writing within 48hrs of notification. We will endeavour to re-let the cancellation, but any costs incurred through the need to discount and re-let the cancellation will be charged.
We strongly advise guests to ensure they have adequate travel insurance in place.
You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Cancellation or Changes by the Company
In rare circumstances we may need to cancel your booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. However we will use reasonable endeavours to try and relocate any confirmed booking cancelled by us to a similar standard alternative location.
We may cancel your reservation at any time with immediate effect by giving you notice if you do not pay us when required to do so or you break the contract between us in any way.
We may also cancel your reservation if an event outside of our control including fire, flooding, explosion and failure of power and/or water supplies or emergency evacuation means that we are unable to make your room available to you. See Force Majeure below.
In such circumstances and if you have already paid for your room, we will refund your payment to you.
If you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights
Force Majeure
We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure’ include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of our property (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event. Such circumstances also include but are not limited to failure of supplies of water, power, transport, equipment or other deliverables or services, restrictions imposed by government or local authority, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.
Any Shortcomings
You must notify us immediately of any shortcomings with your Accommodation, so that remedial action, if appropriate, can be taken. We cannot accept any liability in relation to any shortcomings or claims of whatever nature if you fail to notify us of any complaint or claim during your stay.
17 Burgate is a 5 bed roomed boutique bed and breakfast. The property is a renovated townhouse midway between Pickering town centre and the Castle. Parts of the building date back to the 17th Century and the main body of the house is 19th Century.
17 has been renovated in keeping with its period and setting and this in itself has implications for accessibility. The property forms part of a terrace with access directly from the pavement at the front and through the garden at the rear.
We try and cater for as many individual needs as possible but the age, style and position of the property do lead to restrictions outlined in our summary.
Pre- Arrival
Pickering is a small market town in which the main street has a noticeable slope.
There are raised pavements and footpaths but disability access point are provided.
The walk from 17 to the town centre and church is only a couple of minutes. It is a 5 minute walk up a gentle gradient to the Castle.
Pickering is well served by public transport and buses regularly run to Scarborough, Malton, Whitby, York and the villages on the North Yorkshire Moors.
The area is also served by a Moorsbus service during the main tourist season.
The nearest mainline railway station is in Malton some 7 miles away.
The main roads for bus routes are a 5 minute walk from 17.
There are a number of taxi companies in the area and they do have vehicles suitable for a range of disabilities.
Brochures and menus can be provided in large print by prior arrangement and we are happy to provide detailed answers to any queries.
We have a comprehensive website including a Virtual Tour which gives a very good insight to the layout in the property.
Arrival and Car Parking Facilities
The car park is at the rear of the property and accessed from Willowgate.
There are marked bays for 5 cars and ample space for a further 2 vehicles.
The car park has concrete surface and access from it to the rear garden and property is through a gate with a width of 107 ms.
There is a gentle sloping concrete path to the rear staircase which has 9 steps each with a 6cm drop and a 24cm depth ,the staircase is 115cm wide-there is a wrought iron handrail on these steps.
Once in the courtyard there is flat paved access to the rear entrance door which has a 94cm width and a final 4cm step.
We are happy to assist guests with luggage and provide physical support and guidance if required.
Rear Entrance and Reception
Due to the position of the car park the majority of guests enter the property from the rear door. This gives access to a flagged vestibule and tiled hall leading through the property to the front door. The reception point is in the hall through a 80cm wide doorway.
The reception point is 8 metres from the rear door and the hallway is a minimum of 140cms wide.
We register people at a desk in the hall way but are happy to allow guests to fill in the documentation in their rooms if this is better for them.
There is a chair next to the desk and a large space for luggage to be placed in during the check in procedure.
The bar/lounge is also accessed from the rear vestibule area and this can be used during check in should guests need to sit down –entry to the bar/lounge is through a doorway of 85cm width
Public Areas
Bar/Lounge
Dining Room
Entry to the dining room is through the bar/ lounge,165cm width, and this room has a short pile carpet.
The 5 tables are well spaced and can be moved to different configurations. They have an underspace of 65cm and a height of 73cm with legs on each corner. The dining chairs have a seat height of 45cm, high backs and are without arms. A limited number of chairs with arms can be provided if necessary.
Breakfast menus in large print are available and we are happy to list verbally if required.
Breakfast is cooked to order in our Aga and this takes time which guests have to appreciate.
The tables are decorated with fresh flowers and plants which can be moved in the case of allergies.
All our produce for breakfast is locally sourced and we carry a wide choice of options.
We do provide vegan and vegetarian alternatives as standard but can cope with all dietary requirements if notice is given when the reservation is made.
Downstairs Toilet
There is a ground floor toilet accessed through the bar/lounge through a 65cm wide door. There are 3 small steps up to the doorway. The door into the toilet is 66cm wide and there is a 50cm restriction on the turn behind the door. The light switch is 135cm from the floor.
There is a standard toilet with a wash hand basin set at 79 cm, with shelves for hand towels and liquid soaps above it at 104cm and 140 cm respectively.
Fire Door
The corridor outside the toilet gives access to a fire door leading to level flagstones on to the Courtyard area.
Bedrooms
The five guest bedrooms are all on the first floor and accessed by a period staircase from the Hall. There is a straight run of 12 steps (17cm high, 25cm deep and 92 cm wide) followed by 4 similar steps which turn through 180 degrees on to a half landing finally a straight run of 4 steps to the first floor landing. The staircase is carpeted and has a handrail at a height of 85 cm.
Room 11
This junior suite is accessed directly from the half landing and there is a small step down into the room-10cm.The door into the room is 67cm wide and 193cm high. This room has zip and link beds, which can be set to either single or double. The mattress is at a height of 70cm. Furniture includes a sofa, writing table and chair ,coffee table and large flat screen TV but there is ample space around them. The door from the bedroom into the bathroom is 70cm wide and 199cm high and there is a 13cm step down. This room has a sunken bath which involves stepping over the bath side at a height of 33cm, the shower is over the bath. There are a range of electrical sockets in the rooms at both floor and half wall heights. The switch for the overhead lights is at 127cm from the floor. The sash windows open from both the top and bottom and the radiator temperature is controlled by a low level thermostatic valve.
Room 12
Our suite is entered from the first floor landing through a door 70cm wide and 194 cm high. Initial access is into the sitting area which has a sofa, easy chair large flat screen TV and coffee table there is ample access around these pieces.
From the sitting area there is an open arch into the large bedroom which has a writing table and chair and the wardrobe. The bed can be set either as a Kingsize or twin beds-the mattress height from the floor is 80cm. The door into the bathroom is 80cm wide and 190cm high and the bath side height is 56cm, the shower is over the bath.
Again there are a range of electrical sockets at various heights and thermostatic control valves for the radiators.
Room 14
Room 14 is accessed from the first floor landing through a door which is 68cm wide and 196cm high.
This room has the 1830’s brass and iron half tester bed frame with a mattress height of 71 cm.
The room has a sofa, coffee table, writing table and chair and a wall mounted flat screen TV with remote controls for all elements. There is ample space for movement around the room.
The bath room is entered through a door 62cm wide and 200cm high and there is a small 2cm lip as you cross the threshold.
The bath side is 55 cm high to step over and the shower is over the bath.
There is a range of electrical socket heights and the switch or the overhead lights is at 140cm from the floor. Thermostatic controls for the radiators are at floor level.
The Wing
The Wing rooms are accessed through a door from the first floor landing, this door is 64cm wide and 196 cm high.
The door leads into a straight corridor 220 cm long and 103cm wide to a 90 degree turn and two steps down which are 20cm high and 30cm deep and 80 cm wide. The width on the turn is 70cm.
At the bottom of the steps the corridor runs straight for 275cm at a width of 65cm and then turns right through 90 degrees. The corridor then runs straight for 340cm at a width of 83cm to the doors of the Wing rooms which are directly opposite each other.
Room 15
The door into this room is 63 cm wide and 196cm high. There is standard size double bed in this room with a mattress height of 69 cm. The room has a wall mounted flat screen TV, with remote controls for each element, a writing table and chair and an easy chair. There is ample space for movement around the furniture. Again there are electrical sockets at a variety of levels and the overhead light switch is 140cm from the floor. Thermostatic controls for the radiators are at floor level.
The door into the bathroom is 62cm wide and 196cm high, there is a small lip, less than 2cm, as you cross the threshold
The bathroom has a large shower unit accessed through a fixed aperture 58cm wide. There is a 20 cm step over from the bathroom floor into the shower tray.
Room 16
Entry into the room is through a door which is 67cm wide and 196cm high. This room has zip and link beds which can be set either twin or king size double, with a bed height of 80cm. There is a wall mounted flat screen TV with remote controls for each element, a writing table and chair and a sofa. Again thermostatic valves for the radiators are at floor level and electrical sockets heights vary. There is ample space for movement in the room .and the switch for overhead lighting is at 140cm from the floor.
Entry to the bathroom is though a door 62cm wide and 198cm high and there is a small lip on the threshold, less than 2 cm.
The bath side is 55cm from the floor and the shower is over the bath.
Wing Fire Exit
The fire exit is 280 cm down the corridor as you leave the rooms.
There is a “break bolt” mechanism on a door which is 60cm wide and 194cm high.
As you leave the building there is a 15cm step down on to a large step 86 cm deep.
There are then 6 steps down to ground level at a point on the path between the house and the car park. These steps are 90 cm wide, 26cm deep and around 15cm high.
There is a handrail which is at a height of 94cm from the steps.
There is a gentle slope from the bottom of these steps to the car park which is the congregation point in emergencies